{"package_name":"com.samsung.android.visualars","label":"Smart Touch Call","device_count":32,"observation_count":53,"user_facing_count":0,"first_seen":"2025-05-05T17:48:10Z","last_seen":"2026-11-02T10:49:40Z","guidance":{"summary":"A Samsung system package reported on devices as \"Smart Touch Call\". Samsung does not document it by package name in the sources cited here, so its role is inferred from its label and package name (\"visualars\", which reads as a visual automated response system): it appears to be the client for Samsung's Smart Touch Call service, which turns a phone call to a customer-service line into a visual, on-screen menu. Samsung announced the service in India in October 2021: when a customer calls Samsung's Customer Care and opts in, they receive an SMS or an on-call pop-up menu from which they can pick self-help options, choose a contact channel or fill in their details before reaching an agent, instead of navigating a spoken phone menu. In our sample it is signed by the same Samsung key that signs the device framework and has no launcher icon.\n\nVersion note: in our sample it appears on Galaxy devices running Android 12 to 16, with most observations on Android 15 and 16. No change in its role across those releases could be sourced. The launch announcement cited here is for India, and it is not documented here which other countries or service lines actually use the on-call menu, so on many devices it may never be triggered.\n\nFor Android Enterprise, EMM and kiosk use it plays no part in enrolment or management identified in the sources cited here. If it is the Smart Touch Call client its label indicates, it would only come into play when a user phones a service line that supports the visual menu. Its other dependencies and the exact effect of disabling it are not documented, so treat it as a candidate to disable on fleets that do not need it only after testing calls on one device first.","safe_to_disable":"caution","sources":[{"title":"Samsung Enhances Customer Service; Launches Smart Touch Call Visual Interface for Faster Solutions Through Do It Yourself Options - Samsung Newsroom India","url":"https://news.samsung.com/in/samsung-enhances-customer-service-launches-smart-touch-call-visual-interface"},{"title":"Package provenance for com.samsung.android.visualars - Android System App Database","url":"https://sysapps.bayton.org/api/packages/com.samsung.android.visualars"}],"last_verified":"2026-09-26T00:00:00Z"},"labels":[{"label":"Smart Touch Call","locale":"en-us","count":17},{"label":"Smart Touch Call","locale":"en-gb","count":16},{"label":"Smart Touch Call","locale":"en","count":12},{"label":"Smart Touch Call","locale":"nl-nl","count":4},{"label":"Smart Touch Call","locale":"de-de","count":3},{"label":"Smart Touch Call","locale":"en-nl","count":3},{"label":"Smart Touch Call","locale":"","count":2},{"label":"Smart Touch Call","locale":"en-GB","count":2},{"label":"Smart Touch Call","locale":"es-ES","count":2},{"label":"Smart Touch Call","locale":"es-es","count":2},{"label":"Smart Touch Call","locale":"en-US","count":1},{"label":"Smart Touch Call","locale":"en-au","count":1},{"label":"Smart Touch Call","locale":"en-za","count":1},{"label":"Smart Touch Call","locale":"fr-dz","count":1},{"label":"Smart Touch Call","locale":"it-it","count":1},{"label":"Smart Touch Call","locale":"pl-PL","count":1},{"label":"Smart Touch Call","locale":"pl-pl","count":1},{"label":"Smart Touch Call","locale":"ru-ru","count":1}],"seen_on_pagination":{"paging_mode":"complete","limit":32,"offset":0,"has_more":false,"next_offset":null,"after":null,"next_after":null,"total":32},"seen_on":[{"device_id":45,"make":"samsung","model":"SM-A135F","os_api":"34","observation_count":3,"user_facing_count":0,"last_seen":"2026-01-21T21:26:08Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":101,"make":"samsung","model":"SM-A236B","os_api":"34","observation_count":2,"user_facing_count":0,"last_seen":"2026-04-10T09:18:27Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":130,"make":"samsung","model":"SM-A266B","os_api":"35","observation_count":2,"user_facing_count":0,"last_seen":"2025-08-21T17:33:39Z"},{"device_id":297,"make":"samsung","model":"SM-A266B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2026-01-26T12:37:53Z"},{"device_id":3914,"make":"samsung","model":"SM-A346B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2026-07-27T19:22:37Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":75,"make":"samsung","model":"SM-A515F","os_api":"33","observation_count":1,"user_facing_count":0,"last_seen":"2025-06-30T11:33:16Z"},{"device_id":58,"make":"samsung","model":"SM-A528B","os_api":"33","observation_count":1,"user_facing_count":0,"last_seen":"2025-06-19T10:15:41Z"},{"device_id":57,"make":"samsung","model":"SM-A536B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-06-19T09:46:41Z"},{"device_id":4345,"make":"samsung","model":"SM-A536B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2026-07-29T10:09:51Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":76,"make":"samsung","model":"SM-A556B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-07-01T07:26:00Z"},{"device_id":197,"make":"samsung","model":"SM-A566B","os_api":"36","observation_count":2,"user_facing_count":0,"last_seen":"2025-11-04T15:01:36Z"},{"device_id":94,"make":"samsung","model":"SM-F721B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-07-09T14:36:33Z"},{"device_id":220,"make":"samsung","model":"SM-F766B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2025-11-11T17:28:28Z"},{"device_id":205,"make":"samsung","model":"SM-G766B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-10-17T16:37:16Z"},{"device_id":280,"make":"samsung","model":"SM-G780F","os_api":"33","observation_count":1,"user_facing_count":0,"last_seen":"2025-12-29T12:36:43Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":298,"make":"samsung","model":"SM-G991B","os_api":"35","observation_count":2,"user_facing_count":0,"last_seen":"2026-08-08T18:03:34Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":300,"make":"samsung","model":"SM-M315F","os_api":"31","observation_count":1,"user_facing_count":0,"last_seen":"2026-02-02T16:03:40Z"},{"device_id":11,"make":"samsung","model":"SM-N986B","os_api":"33","observation_count":9,"user_facing_count":0,"last_seen":"2025-07-17T00:14:13Z"},{"device_id":120,"make":"samsung","model":"SM-S721U","os_api":"35","observation_count":5,"user_facing_count":0,"last_seen":"2025-08-05T02:05:06Z"},{"device_id":34,"make":"samsung","model":"SM-S906B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-06-02T16:53:54Z"},{"device_id":356,"make":"samsung","model":"SM-S908U","os_api":"36","observation_count":2,"user_facing_count":0,"last_seen":"2026-11-02T10:49:40Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":99,"make":"samsung","model":"SM-S921B","os_api":"35","observation_count":2,"user_facing_count":0,"last_seen":"2025-07-22T13:41:51Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":59,"make":"samsung","model":"SM-S921U","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-06-19T18:23:52Z"},{"device_id":339,"make":"samsung","model":"SM-S926B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2026-04-14T05:11:37Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":295,"make":"samsung","model":"SM-S928B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2026-01-25T03:48:04Z","provenance":{"classification":"oem","vendor":"Samsung","sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42"}},{"device_id":177,"make":"samsung","model":"SM-S928U1","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-09-12T23:04:16Z"},{"device_id":189,"make":"samsung","model":"SM-S931B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-09-20T01:00:10Z"},{"device_id":228,"make":"samsung","model":"SM-S931B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2025-11-23T23:24:14Z"},{"device_id":271,"make":"samsung","model":"SM-S936B","os_api":"36","observation_count":1,"user_facing_count":0,"last_seen":"2025-12-18T15:12:58Z"},{"device_id":153,"make":"samsung","model":"SM-S937B","os_api":"35","observation_count":1,"user_facing_count":0,"last_seen":"2025-08-25T10:38:30Z"},{"device_id":104,"make":"samsung","model":"SM-S938B","os_api":"35","observation_count":2,"user_facing_count":0,"last_seen":"2025-08-25T19:09:54Z"},{"device_id":109,"make":"samsung","model":"SM-T976B","os_api":"33","observation_count":1,"user_facing_count":0,"last_seen":"2025-07-21T09:13:24Z"}],"intelligence":{"insights":["Signed by the device maker's own signing key (Samsung), so it is an OEM preinstall, and that single certificate is consistent across all 12 device profiles. It also signs the Android framework, so it is a platform-level key on its device(s). Inferred from the certificate appearing only on Samsung devices (580 packages, 11729 observations).","Its largest observed manifest declares 21 permissions: 9 runtime (user-granted), 3 signature or system-level, 7 install-time and 2 vendor or uncatalogued.","Never reported as user-facing, so it runs as a background or system component rather than an app the user opens."],"device_profiles":12,"signer_count":1,"signer_consistent":true,"max_permission_count":21,"min_size_bytes":4362973,"max_size_bytes":5209901,"min_target_sdk":33,"max_target_sdk":35,"oldest_version":"1.0.0.7","newest_version":"1.0.1.1","has_third_party_preinstall":false,"genuine_third_party":false,"play_eligible_count":0,"signers":[{"sha256":"34df0e7a9f1cf1892e45c056b4973cd81ccf148a4050d11aea4ac5a65f900a42","classification":"oem","vendor":"Samsung","observation_count":18,"makes":["samsung"],"signs_framework":true,"global_make_count":1,"global_package_count":580,"global_observation_count":11729}],"permissions":[{"permission":"android.permission.ACCESS_COARSE_LOCATION","description":"This app can get your approximate location from location services while the app is in use. Location services for your device must be turned on for the app to get location.","official":true},{"permission":"android.permission.ACCESS_FINE_LOCATION","description":"This app can get your precise location from location services while the app is in use. Location services for your device must be turned on for the app to get location. This may increase battery usage.","official":true},{"permission":"android.permission.ACCESS_NETWORK_STATE","description":"Allows the app to view information about network connections such as which networks exist and are connected.","official":true},{"permission":"android.permission.CAMERA","description":"This app can take pictures and record videos using the camera while the app is in use.","official":true},{"permission":"android.permission.CHANGE_NETWORK_STATE","description":"Allows the app to change the state of network connectivity.","official":true},{"permission":"android.permission.FOREGROUND_SERVICE","description":"Allows the app to make use of foreground services.","official":true},{"permission":"android.permission.INTERNET","description":"Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.","official":true},{"permission":"android.permission.MODIFY_AUDIO_SETTINGS","description":"Allows the app to modify global audio settings such as volume and which speaker is used for output.","official":true},{"permission":"android.permission.POST_NOTIFICATIONS","description":"Allows the app to show notifications","official":true},{"permission":"android.permission.PROCESS_OUTGOING_CALLS","description":"Allows the app to see the number being dialed during an outgoing call with the option to redirect the call to a different number or abort the call altogether.","official":true},{"permission":"android.permission.READ_EXTERNAL_STORAGE","description":"Allows the app to read the contents of your shared storage.","official":true},{"permission":"android.permission.READ_PHONE_NUMBERS","description":"Allows the app to access the phone numbers of the device.","official":true},{"permission":"android.permission.READ_PHONE_STATE","description":"Allows the app to access the phone features of the device. This permission allows the app to determine the phone number and device IDs, whether a call is active, and the remote number connected by a call.","official":true},{"permission":"android.permission.READ_PRIVILEGED_PHONE_STATE","description":"Signature or privileged system permission.","official":false,"doc":{"title":"User Data Identifiers","url":"https://developer.android.com/identity/user-data-ids"}},{"permission":"android.permission.RECEIVE_BOOT_COMPLETED","description":"Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.","official":true},{"permission":"android.permission.START_FOREGROUND_SERVICES_FROM_BACKGROUND","description":"Signature or privileged system permission.","official":false},{"permission":"android.permission.SYSTEM_ALERT_WINDOW","description":"This app can appear on top of other apps or other parts of the screen. This may interfere with normal app usage and change the way that other apps appear.","official":true},{"permission":"android.permission.WAKE_LOCK","description":"Allows the app to prevent the phone from going to sleep.","official":true},{"permission":"android.permission.WRITE_EXTERNAL_STORAGE","description":"Allows the app to write the contents of your shared storage.","official":true},{"permission":"com.google.android.c2dm.permission.RECEIVE","official":false},{"permission":"com.samsung.android.visualars.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION","official":false}]},"previews":{"labels":{"kind":"preview","limit":60,"total":18,"truncated":false,"collection_url":"/api/packages/com.samsung.android.visualars/labels"}},"collections":{"labels":"/api/packages/com.samsung.android.visualars/labels","seen_on":"/api/packages/com.samsung.android.visualars/seen_on"}}