Package
com.dell.supportassist.alos
Dell SupportAssist
Package intelligence
Observed signing, permission, version and size signals from contributing devices - descriptive of that sample, not a verdict. These come from the v2 Package Search sync, which not every device has contributed to yet, so for some packages this detail is partial or not present at all.
- Signed by the device maker's own signing key (Dell), so it is an OEM preinstall. This attribution is tentative - the certificate has only been seen on Dell so far (1 package, 3 observations).
- Its largest observed manifest declares 40 permissions: 5 runtime (user-granted), 15 signature or system-level, 10 install-time and 10 vendor or uncatalogued.
- Reported as an updated system app in 3 of 3 observations - a newer build was installed over the one in the system image. Multiple observations can come from the same device profile.
Declared permissions (40)
Largest permission set observed for this package. Text is Android's own published description where one exists; platform permissions Android does not document show their granted protection level (in grey) instead; vendor or unknown constants show the name only.
| Permission | Description |
|---|---|
ACCESS_HARDWARE_PROPERTIES |
- |
ACCESS_LOCAL_NETWORK |
- |
ACCESS_NETWORK_STATE |
Allows the app to view information about network connections such as which networks exist and are connected. |
ACCESS_WIFI_STATE |
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices. |
BATTERY_STATS |
Signature or privileged system permission. |
BLUETOOTH |
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices. |
BLUETOOTH_ADMIN |
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices. |
BLUETOOTH_ADVERTISE |
Allows the app to advertise to nearby Bluetooth devices |
BLUETOOTH_CONNECT |
Allows the app to connect to paired Bluetooth devices |
BLUETOOTH_SCAN |
Allows the app to discover and pair nearby Bluetooth devices |
CONNECTIVITY_INTERNAL |
Signature or privileged system permission. |
DEVICE_POWER |
Signature-level system permission, for platform-signed apps. |
DUMP |
Signature or privileged system permission. |
FOREGROUND_SERVICE |
Allows the app to make use of foreground services. |
HARDWARE_TEST |
Signature-level system permission, for platform-signed apps. |
INTERNET |
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet. |
LOCAL_MAC_ADDRESS |
Signature or privileged system permission. |
MANAGE_USERS |
Signature or privileged system permission. |
MODIFY_AUDIO_SETTINGS |
Allows the app to modify global audio settings such as volume and which speaker is used for output. |
MOUNT_UNMOUNT_FILESYSTEMS |
Signature or privileged system permission. |
NETWORK_SETTINGS |
Signature-level system permission, for platform-signed apps. |
PACKAGE_USAGE_STATS |
Signature or privileged system permission. |
POST_NOTIFICATIONS |
Allows the app to show notifications |
READ_LOGS |
Signature or privileged system permission. |
READ_PRIVILEGED_PHONE_STATE |
Signature or privileged system permission. docs ↗ |
REBOOT |
Signature or privileged system permission. |
RECEIVE_BOOT_COMPLETED |
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running. |
RECORD_AUDIO |
This app can record audio using the microphone while the app is in use. |
USE_BIOMETRIC |
Allows the app to use biometric hardware for authentication |
WAKE_LOCK |
Allows the app to prevent the phone from going to sleep. |
WRITE_SECURE_SETTINGS |
Signature or privileged system permission. |
WRITE_SETTINGS |
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration. |
com.android.vending.CHECK_LICENSE |
- |
com.dell.diagnostics.permission.DIAGNOSTICS_SERVICE |
- |
com.dell.permission.SYSTEM_DIAGNOSTICS |
- |
com.dell.permission.WARRANTY_ACCESS |
- |
com.dell.supportassist.alos.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION |
- |
com.dell.supportassist.permission.BIND_AGENT_ORCHESTRATOR |
- |
com.dell.supportassist.permission.BIND_UI_SERVICE |
- |
vendor.google.desktop.permission.BIND_SERVICEABILITY_SERVICE |
- |
Manage on devices
ADB commands for this package (the inverse of each is included so you can undo). Run from an authorised shell or wire the equivalent into your DPC. Verify on a test device first - this database doesn’t yet classify which packages are safe to change. --user 0 targets the current user; drop it (and use a privileged shell) to act device-wide.
/system, so Restore re-adds it (-k keeps app data)Seen on
Each record is a device profile (make + model + Android version). Each unique handset that syncs against a matching profile will increase the observations of a package, thereby increasing confidence that a package is expected to be on a device.
| OEM | Model | Android | Provenance | Observations | Last seen |
|---|---|---|---|---|---|
| Dell | XPS Googlebook | Android 17 | OEM Dell | 2 2 user-facing | 1 Nov 2026 |
Known labels
Locale-aware display names seen in the wild.
| Label | Locale | Seen |
|---|---|---|
| Dell SupportAssist | en | 3 |
| Dell SupportAssist | en-gb | 1 |
| Dell SupportAssist | en-us | 1 |