Package
com.google.android.apps.helprtc
Google Support Services
Package intelligence
Observed signing, permission, version and size signals from contributing devices - descriptive of that sample, not a verdict. These come from the v2 Package Search sync, which not every device has contributed to yet, so for some packages this detail is partial or not present at all.
- Signed by Google's own signing key (the same key Google uses across devices), so it is a Google-provided preinstall that updates independently of the system image.
- Its largest observed manifest declares 15 permissions: 1 runtime (user-granted), 3 signature or system-level, 9 install-time and 2 vendor or uncatalogued.
- Never reported as user-facing, so it runs as a background or system component rather than an app the user opens.
Declared permissions (15)
Largest permission set observed for this package. Text is Android's own published description where one exists; platform permissions Android does not document show their granted protection level (in grey) instead; vendor or unknown constants show the name only.
| Permission | Description |
|---|---|
ACCESS_NETWORK_STATE |
Allows the app to view information about network connections such as which networks exist and are connected. |
ACCESS_WIFI_STATE |
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices. |
CAPTURE_VIDEO_OUTPUT |
Signature-level system permission, for platform-signed apps. |
CHANGE_NETWORK_STATE |
Allows the app to change the state of network connectivity. |
FOREGROUND_SERVICE |
Allows the app to make use of foreground services. |
GET_ACCOUNTS |
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed. |
GET_PACKAGE_SIZE |
Allows the app to retrieve its code, data, and cache sizes |
INTERNET |
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet. |
QUERY_ALL_PACKAGES |
Allows an app to see all installed packages. |
RECEIVE_BOOT_COMPLETED |
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running. |
SYSTEM_ALERT_WINDOW |
This app can appear on top of other apps or other parts of the screen. This may interfere with normal app usage and change the way that other apps appear. |
WAKE_LOCK |
Allows the app to prevent the phone from going to sleep. |
WRITE_SETTINGS |
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration. |
com.google.android.gms.apps.helprtc.INTERNAL_BROADCAST |
- |
com.google.android.providers.gsf.permission.READ_GSERVICES |
- |
Manage on devices
ADB commands for this package (the inverse of each is included so you can undo). Run from an authorised shell or wire the equivalent into your DPC. Verify on a test device first - this database doesn’t yet classify which packages are safe to change. --user 0 targets the current user; drop it (and use a privileged shell) to act device-wide.
/system, so Restore re-adds it (-k keeps app data)Seen on
Each record is a device profile (make + model + Android version). Each unique handset that syncs against a matching profile will increase the observations of a package, thereby increasing confidence that a package is expected to be on a device.
Known labels
Locale-aware display names seen in the wild.
| Label | Locale | Seen |
|---|---|---|
| Google Support Services | en | 2 |
| Google Support Services | en-au | 1 |