Package
com.google.android.apps.pixel.support
Pixel Troubleshooting
11device profiles
46observations
0user-facing hits
2 Jun 2026last seen
Package intelligence
Observed signing, permission, version and size signals from contributing devices - descriptive of that sample, not a verdict. These come from the v2 Package Search sync, which not every device has contributed to yet, so for some packages this detail is partial or not present at all.
1
signing cert
consistent across devices
49
permissions
largest set observed
12.0 MB – 13.9 MB
APK size
36
target SDK
1.0.840396874.release → 1.0.897474424.release
versions observed
5
device profiles
- Signed by Google's own signing key (the same key Google uses across devices), so it is a Google-provided preinstall that updates independently of the system image, and that single certificate is consistent across all 5 device profiles.
- Its largest observed manifest declares 49 permissions: 7 runtime (user-granted), 21 signature or system-level, 13 install-time and 8 vendor or uncatalogued.
- Reported as an updated system app on 25 of 5 profiles - a newer build is installed over the one in the system image there.
Declared permissions (49)
Largest permission set observed for this package. Text is Android's own published description where one exists; platform permissions Android does not document show their granted protection level (in grey) instead; vendor or unknown constants show the name only.
| Permission | Description |
|---|---|
ACCESS_LOCAL_NETWORK |
- |
ACCESS_NETWORK_STATE |
Allows the app to view information about network connections such as which networks exist and are connected. |
ACCESS_WIFI_STATE |
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices. |
BLUETOOTH |
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices. |
BLUETOOTH_ADMIN |
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices. |
BLUETOOTH_CONNECT |
Allows the app to connect to paired Bluetooth devices |
BLUETOOTH_PRIVILEGED |
Signature or privileged system permission. |
BLUETOOTH_SCAN |
Allows the app to discover and pair nearby Bluetooth devices |
CAPTURE_CONSENTLESS_BUGREPORT_DELEGATED_CONSENT |
Signature or privileged system permission. |
CHANGE_WIFI_STATE |
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks. |
DUMP |
Signature or privileged system permission. |
FOREGROUND_SERVICE |
Allows the app to make use of foreground services. |
FOREGROUND_SERVICE_DATA_SYNC |
Allows the app to make use of foreground services with the type "dataSync" |
GET_PACKAGE_SIZE |
Allows the app to retrieve its code, data, and cache sizes |
INTERNET |
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet. |
LOCAL_MAC_ADDRESS |
Signature or privileged system permission. |
MANAGE_NETWORK_POLICY |
Signature-level system permission, for platform-signed apps. |
MANAGE_USB |
Signature or privileged system permission. |
MASTER_CLEAR |
Signature or privileged system permission. |
MODIFY_AUDIO_SETTINGS |
Allows the app to modify global audio settings such as volume and which speaker is used for output. |
MODIFY_DAY_NIGHT_MODE |
Signature or privileged system permission. |
MODIFY_PHONE_STATE |
Signature or privileged system permission. |
NETWORK_SETTINGS |
Signature-level system permission, for platform-signed apps. |
NOTIFY_PENDING_SYSTEM_UPDATE |
Signature or privileged system permission. |
POST_NOTIFICATIONS |
Allows the app to show notifications |
POWER_SAVER |
Signature or privileged system permission. |
READ_BASIC_PHONE_STATE |
Allows the app to access the basic telephony features of the device. |
READ_DEVICE_CONFIG |
Signature-level system permission, for platform-signed apps. |
READ_EXTERNAL_STORAGE |
Allows the app to read the contents of your shared storage. |
READ_MEDIA_AUDIO |
Allows the app to read audio files from your shared storage. |
READ_PHONE_STATE |
Allows the app to access the phone features of the device. This permission allows the app to determine the phone number and device IDs, whether a call is active, and the remote number connected by a call. |
READ_PRECISE_PHONE_STATE |
Signature or privileged system permission. |
READ_PRIVILEGED_PHONE_STATE |
Signature or privileged system permission. docs ↗ |
READ_SYSTEM_PREFERENCES |
Signature or privileged system permission. |
READ_WALLPAPER_INTERNAL |
Signature or privileged system permission. |
RECEIVE_BOOT_COMPLETED |
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running. |
RECORD_AUDIO |
This app can record audio using the microphone while the app is in use. |
TETHER_PRIVILEGED |
Signature or privileged system permission. |
USE_LOOPBACK_INTERFACE |
- |
WAKE_LOCK |
Allows the app to prevent the phone from going to sleep. |
WRITE_SECURE_SETTINGS |
Signature or privileged system permission. |
WRITE_SETTINGS |
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration. |
WRITE_SYSTEM_PREFERENCES |
Signature or privileged system permission. |
com.google.android.apps.aicore.service.BIND_SERVICE |
- |
com.google.android.apps.turbo.BATTERY_DATA |
- |
com.google.android.c2dm.permission.RECEIVE |
- |
com.google.android.pixel.support.PERMISSION_ACCESS_BOOST_DATA_PSA_SERVICE |
- |
com.google.android.providers.gsf.permission.READ_GSERVICES |
- |
com.google.android.settings.intelligence.BATTERY_DATA |
- |
Manage on devices
ADB commands for this package (the inverse of each is included so you can undo). Run from an authorised shell or wire the equivalent into your DPC. Verify on a test device first - this database doesn’t yet classify which packages are safe to change. --user 0 targets the current user; drop it (and use a privileged shell) to act device-wide.
Disable for the current user
adb shell pm disable-user --user 0 com.google.android.apps.pixel.support
Remove for the current user - a per-user uninstall; the APK stays on
/system, so Restore re-adds it (-k keeps app data)adb shell pm uninstall -k --user 0 com.google.android.apps.pixel.support
Re-enable
adb shell pm enable com.google.android.apps.pixel.support
Restore (re-install for the current user)
adb shell pm install-existing com.google.android.apps.pixel.support
Seen on
Each record is a device profile (make + model + Android version). Each unique handset that syncs against a matching profile will increase the observations of a package, thereby increasing confidence that a package is expected to be on a device.
| OEM | Model | Android | Provenance | Observations | Last seen |
|---|---|---|---|---|---|
| Pixel 10 Pro | Android 16 | 1 | 26 Mar 2026 | ||
| Pixel 10 Pro | Android 17 | 1 | 1 Jun 2026 | ||
| Pixel 6 | Android 16 | - | 1 | 13 Oct 2025 | |
| Pixel 6 Pro | Android 15 | - | 9 | 23 Jun 2025 | |
| Pixel 7 Pro | Android 16 | 1 | 9 Mar 2026 | ||
| Pixel 8 | Android 16 | - | 4 | 1 Jun 2026 | |
| Pixel 8a | Android 15 | - | 1 | 5 Oct 2025 | |
| Pixel 9 Pro XL | Android 16 | 21 | 29 Mar 2026 | ||
| Pixel 9 Pro XL | Android 17 | 2 | 2 Jun 2026 | ||
| Pixel 9a | Android 15 | - | 1 | 15 Jun 2025 | |
| Pixel 9a | Android 16 | - | 4 | 28 Nov 2025 |
Known labels
Locale-aware display names seen in the wild.
| Label | Locale | Seen |
|---|---|---|
| Pixel Troubleshooting | en-us | 30 |
| Pixel Troubleshooting | nl-NL | 7 |
| Pixel troubleshooting | en | 5 |
| Problemen met de Pixel oplossen | nl-NL | 5 |
| Pixel Troubleshooting | en-gb | 4 |
| Pixel Troubleshooting | en-GB | 4 |
| Pixel Troubleshooting | en | 4 |
| Pixel Troubleshooting | 3 | |
| Pixel troubleshooting | en-gb | 3 |
| Pixel Troubleshooting | nl-nl | 2 |
| Pixel Troubleshooting | en-us-u-fw-mon-ms-ussystem-mu-fahrenhe | 1 |
| Pixel Troubleshooting | en-de | 1 |
| Pixel troubleshooting | en-ca-u-fw-mon-mu-celsius | 1 |
| Problemen met de Pixel oplossen | nl-nl | 1 |